BEHIND EVERY GREAT COMPANY…

…is a network of strong‚ talented individuals. Each member of our Executive Committee Leadership Team brings a wealth of global industry experience to their role. Together‚ they guide the company’s strategic vision and build on a 50-year tradition of quality‚ value and unparalleled customer service.

Meet a few of the inspiring leaders who are shaping our next half-century of success:

RECOGNITION: WE LEAD
WE WANT NOTHING LESS THAN YOUR ABSOLUTE SATISFACTION.

The one thing about hard work? It shows. Lands’ End continues to set the standard in customer service‚ retail innovation‚ sustainability and corporate responsibility. We’re also considered a pretty great place to work in the United States and around the world.

CUSTOMER SERVICE
WE WANT NOTHING LESS THAN YOUR ABSOLUTE SATISFACTION.

Prosper Insights & Analytics names Lands' End a Customer Service Champion. (July 2017)

Prosper Insights & Analytics a leading provider of objective customer service ratings and insights, announced Lands' End as a recipient of the StellaService Elite Award for Phone and Email in 2017, awarded to only a small percentage of retailers who provide the very best in customer care.​

Lands' End was named a service winner in the E-tailing Group's 11th annual Mystery Shopping Study of the top 100 online retailers in 2009. The company was one of only nine to pass the study's nine main criteria, including: customer service must adequately and correctly answer an e-mail question within 24 hours; it takes six or fewer clicks to checkout; and an e-mail shipping confirmation and order confirmation are sent.

WEB & MOBILE SHOPPING
WE WANT NOTHING LESS THAN YOUR ABSOLUTE SATISFACTION.

Internet Retailer named Lands’ End one of the Hot 100 E-Retailers of 2012.

Lands’ End was one of only nine retailers to meet the standards of E-Tailing Group’s 2009 Mystery Shopping Study‚ which surveyed 100 top online retailers. Their criteria included correctly and adequately answering a customer service email within 24 hours‚ checking out in six or fewer clicks‚ and prompt order and shipping confirmations via email.

SUSTAINABILITY
WE WANT NOTHING LESS THAN YOUR ABSOLUTE SATISFACTION.

For the last four years Lands’ End received the Wisconsin Sustainable Business Council’s Green Masters Award. The Green Masters Program is an objective‚ points-based recognition program that enables Wisconsin businesses of all sizes and from all sectors to understand what needs to be done to justifiably claim that they are “on the road to sustainability.” Developed by the WI Sustainable Business Council and Wisconsin businesses – in conjunction with the University of Wisconsin – the Green Masters Program helps to recognize Wisconsin’s sustainability leaders and encourages continuous improvement.

Also in 2011‚ Lands’ End was among five companies to receive “All-Star” recognition by Apparel magazine. Winners were chosen for demonstrating a commitment toward making their businesses more sustainable in specific ways and having a plan to continue down that path.

Regarding facility maintenance‚ five Lands’ End buildings have been designated ENERGY STAR facilities by the Environmental Protection Agency. These facilities meet strict standards and use less energy‚ are less expensive and cause fewer greenhouse gas emissions.

Award
In 2009‚ an addition to the Lands’ End United Kingdom warehouse became BREEAM certified (Building Research Establishment Environmental Assessment Method).

SPECIAL EVENTS:

WAREHOUSE CLEARANCE EVENT

RETAIL STORES: SAY YES TO INSTANT GRATIFICATION

Lands’ End retail stores offer customers a chance to try things on and size up a season’s worth of styles in person. And our friendly, experienced staff knows our merchandise top to bottom, so you can count on the same top-notch customer service that’s always made Lands’ End famous.

There’s a Lands’ End location near you:

LANDS’ END SHOP AT SEARS®

With over 200 Lands’ End Shops at Sears around the country, shopping for our high-quality products in person has never been easier.
FIND US AT A SEARS STORE NEAR YOU

LANDS’ END STORES

A Lands' End store is the perfect place to try on our newest styles and all your favorite classics. You can also make a free return, pick up a gift card, or just get a little help finding the right fit.

STORE SERVICES

Save up to 65% on an ever-changing assortment of first-quality overstocks, Clearance and Sale styles, and Not Quite Perfect™ merchandise. Quantities, sizes & colors are limited but like everything we sell, it’s all Guaranteed. Period.® You can also make free returns, get fit assistance, buy gift cards and more.